亞馬遜買家給了3星的評(píng)論，留言說(shuō)“It’s ok（還好）

買家留了一個(gè)比較中立的評(píng)論“It’s ok（還好）”，而且給我打了3星，我不知道他是持肯定還是否定的態(tài)度。我想讓亞馬遜的人刪掉這條評(píng)論，因?yàn)檫@條評(píng)論不像是一個(gè)反饋，更像是對(duì)一封郵件的回復(fù)，而且很容易造成其他買家的誤解?？墒莵嗰R遜的人是這樣回復(fù)我的：
“As per my findings buyer has left a neutral feedback " ITS OK". Although the feedback is positive, however, the rating is 3 which is neutral where we are unsure if the feedback is left for the product or the service provided.
As per Amazon policy, if the feedback that has been left is for the product then we can easily remove the feedback without the buyer's consent.However, in this case, we would recommend if you could get in touch with the buyer to find out if the feedback is for the product or the service.
I would also like to share that once the buyer confirms that the concerned feedback was meant for the service, then only the buyer can remove the feedback.”
“買家留的評(píng)論是肯定的，可是他又給你打了3星，我們不確定這個(gè)3星是給你的產(chǎn)品打的，還是給你的服務(wù)打的。根據(jù)亞馬遜的政策，如果買家留的中立評(píng)論跟產(chǎn)品有關(guān)，那我們可以不經(jīng)過(guò)買家的同意就刪掉評(píng)論。但是現(xiàn)在我們不確定他的評(píng)論是否與產(chǎn)品有關(guān)，所以我們沒辦法刪掉評(píng)論，建議你去問(wèn)一下買家具體的原因是什么。如果買家說(shuō)這條評(píng)論與你的服務(wù)有關(guān)，那很抱歉，我們沒辦法刪掉評(píng)論，只有買家可以刪掉評(píng)論?！?br /> 我跟買家聯(lián)系，可是他沒回我。我確定這條評(píng)論和我們的服務(wù)沒有關(guān)系，因?yàn)橘I家下訂單的當(dāng)天我們就發(fā)貨了，而且快遞很快，有時(shí)候在EDD（預(yù)計(jì)交貨日期）之前快遞就能送到，以前沒有買家抱怨過(guò)快遞很慢啊什么的，他們都是給百分百的好評(píng)。你們的想法是什么呢？