亞馬遜買家要求退貨，讓我給他call tag，提供pick up（上門取貨）服務(wù)？


有個(gè)買家要求退貨，退貨的理由是“Item defective or doesn’t work（物品缺損/出故障）”，我們就把pre-paid mailinglabel發(fā)給他，讓他把貨退給我們。可是這個(gè)買家卻要求我們?yōu)樗才舙ick up（上門取件），還提交了A-Z claim。
我們馬上回復(fù)說，在買家把貨退給我們之后，我們會(huì)退錢給他：“We provided two pre paid labels for both chairs so the customer could return the items. We have no problem refunding this order as soon as we receive the merchandise back to us.”
然后亞馬遜的回復(fù)是，我應(yīng)該提供call tag，或者是給這個(gè)買家安排pick up：“We are writing to follow up with you regarding theGuarantee Claim that was filed for order 002-0390962-xxxxxxx. While werealize that you have provided your return address, we would ask you to issue a call tag/ pick up for the buyer as the order is damaged and is a heavy item.”
怎么辦？我要給這個(gè)買家安排pick up嗎（他買的是兩張搖椅，重量總共是52磅）？
已邀請(qǐng):
挖掘海量數(shù)據(jù)，第一時(shí)間反映跨境電商行業(yè)的熱門風(fēng)向，為跨境客戶提供真實(shí)客觀的市場決策依據(jù)。

11

贊同來自:

既然買家提交了AZ說產(chǎn)品有問題，而且亞馬遜也讓你給他call tag，那我是建議你給他安排pick up服務(wù)
如果你想解決這個(gè)AZ claim，你可以退款給這個(gè)買家，讓他不用把貨退回來，可以把這個(gè)有缺損的椅子捐贈(zèng)掉，或者用其他方式處理掉

我要改正你

贊同來自:

你可以去問一下當(dāng)?shù)氐泥]遞公司，看一下他們有沒有提供pick-up服務(wù)。如果有提供這項(xiàng)服務(wù)，你就讓這個(gè)買家和郵遞公司的客戶服務(wù)部聯(lián)系，說明退貨的原因，讓他們把call tag郵寄給他

ofuck

贊同來自:

你用的是哪一個(gè)送貨服務(wù)呢？像UPS、FedEx、DHL等都有提供“pick up（上門取件）”服務(wù)。你把label發(fā)給買家，等買家把包裹準(zhǔn)備好之后，你打電話通知他們?nèi)ト〖?。他們?nèi)⊥昙髸?huì)把商品寄給你的

優(yōu)柔寡斷

贊同來自:

我們也碰到了這種事！但是我們把call tag發(fā)給買家之后，買家卻說pickup的時(shí)間和她的工作時(shí)間沖突了，不讓快遞人員上門取貨，然后就一直拖啊拖的，我猜他應(yīng)該是不想把東西退給我，所以一直在找借口。。。

越豪

贊同來自:

你不用給買家call tag啊，因?yàn)槟阋呀?jīng)把pre-paid mailing label（有效的shipping label）發(fā)給他了，那USPS會(huì)上門取貨的。如果這個(gè)買家因此給你差評(píng)，你可以聯(lián)系亞馬遜客服，看一下他們可不可以幫你解決問題

一澄

贊同來自:

如果你是用Priority mail或者Express mail發(fā)貨的，那承運(yùn)人（carrier）會(huì)幫忙上門取貨的。

Bitch own days

贊同來自:

我有個(gè)買家也是提交了AZ，我把prepaid label發(fā)給他，有發(fā)了三四次了，可是她還是要我提供pickup服務(wù)。我沒有答應(yīng)他的請(qǐng)求，而是把退貨的有效期增加到了45天。最后是我贏了這個(gè)AZ claim。感覺自己的運(yùn)氣真是太好惹

小雛菊

贊同來自:

你不需要提供pick-up服務(wù)，但是，既然這個(gè)買家提交了AZ claim，為了你的評(píng)級(jí)不受到影響，你應(yīng)該采取一些行動(dòng)，表明你重視買家的請(qǐng)求。你可以通過亞馬遜給買家發(fā)一封郵件：
“Dear Customer,
I understand that you would like a call tag for a pick-up of your return request. Please consider this note as your authorization to schedule pick-up as requested. We have provide a pre-paid return label through (carrier). The label is attached to this email (reattach the label that you already purchased). Please contact (carrier) by (directions) to schedule a pick-up that works with your schedule.
Please note that the return must be received back at the warehouse by (date) to insure a timely return as per Amazon standards. Once the item is received back, it will be inspected and a refund will be issued according to Amazon policy.
Signature”
然后你可以給亞馬遜的工作人員發(fā)郵件，讓他們幫忙解決這個(gè)AZ claim：
“To A-Z Department,
Thank you for contacting us on the customer's behalf. We have provided the customer with a prepaid return label and with permission and instructions on how to schedule a pick-up for their item.
Please deny this claim because we are doing everything in our power to make the return of this item as easy as possible for the customer.
Thank you”

失憶小姐┛. - 蝶戀幽靈

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ebay的pick up地址如何在后臺(tái)設(shè)置呢

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