亞馬遜美國(guó)店鋪侵權(quán)被投訴被封，跪求申訴模板？

一般情況我是我都是懶得回答的，看你都跪求了，從其他地方正好看到就幫你抄復(fù)制過(guò)來(lái)吧！
收到亞馬遜警告店鋪內(nèi)有款產(chǎn)品被投訴侵權(quán)，listing已經(jīng)被下架不可售，原本以為沒(méi)有什么了不起的，繼續(xù)跟賣該listing，后面全店被停售，想想都后怕?。。。?br /> 并向投訴者進(jìn)行道歉，期間此人回復(fù)過(guò)一封郵件（索要供應(yīng)商信息）后再無(wú)答復(fù)。但我們?nèi)孕枰獔?jiān)持與他聯(lián)系，就算他要我們付一筆專利費(fèi)，權(quán)衡賬號(hào)我們都認(rèn)了。但再?zèng)]收到他的第二封郵件。
同事給我一個(gè)方法又發(fā)了過(guò)去。（最關(guān)鍵的是這個(gè)方法發(fā)過(guò)去的郵件得到回復(fù)的）
方法如下：
如果要求刪除Listing,或是被審核，又或是取消銷售權(quán)，甚至直接封了賬號(hào)，登陸直接被拒絕！這下完了，連找客服的機(jī)會(huì)都沒(méi)有，我該怎么辦？？
方法是這樣的，打開(kāi)下面的鏈接，依次輸入或選擇：?jiǎn)栴}類型→商業(yè)名稱→賬號(hào)郵箱→問(wèn)題具體描述
（歐洲站）https://sellercentral.amazon.c ... .html
（美國(guó)站）https://sellercentral.amazon.c ... en_US
皇天不負(fù)有心人啊！我們收到了亞馬遜的Your Amazon.com selling privileges have been reinstated。
要點(diǎn)：
1.務(wù)必看清亞馬遜封店的郵件內(nèi)容
2.自己哪些地方?jīng)]做好？心中有數(shù)了點(diǎn)到為止
3.你要怎么做，最好是可以自己寫，一定要結(jié)合自己的實(shí)際情況
寫在后面
永遠(yuǎn)記住，結(jié)局定律：有一個(gè)可怕的結(jié)局，也比沒(méi)有任何結(jié)局要好。所以要堅(jiān)持，該道歉該誠(chéng)懇，該百度的，就不要輕易放棄，借助一切可借助的力量，比如把你要表達(dá)的意思和郵件草稿讓美國(guó)本土的朋友幫忙寫。你也會(huì)是那一個(gè)成功拯救賬號(hào)的人。
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申訴郵件終極版
第一封：
Dear Amazon.com Seller Support Team:
? ? ? ? Thank you for your concern of our account.
? ? ? ? We are recognize and understand the mistake we made lead to this point.
? ? ? ? We ignore the notification ?listing (ASIN:*****（這個(gè)就自己填）)selling privilege has been removed this problem yesterday, due to we may infringe the intellectual property rights of others,what’s worse we ignorance and continue to put the listing on sold.

? ? ? ? 1.We are very sorry that we have not checked our email and respond delay for the ?rights owner.
? ? ? ? 2.we are very sorry about our ignorance, we are new to Amazon selling, we are lacking of the rules and policies when sell on your platform.?
? ? ? ? 3.As the items of Amazon seller performance stated, we did not know this product is with its intellectual property rights of others, to this point we acknowledge it is our fault. When we recevied the complant we have to ?remove the listing immediately?

? ? ? ? We passed the GCID brand record we realize brand are very important for selling on your platform and our order 90% fullfilled by Amazon it is faster and professional make our customer have a good shopping experience.

? ? ? ? If we have chance to sell on Amazon.com again, we do as follows:

? ? ? ? 1.We had contacted with the rights owner of intellectual property rights to apology ,hope they will withdrow this complant and also will offer the corresponding compensation immediately?

? ? ? ? 2. We will totally see through all the policies and rules improve professional knowledge about selling on your platform.

? ? ? ? 3. We will check the listings in our account to see if there has some which do not meet your requirements, if it does, we will fix it immediately and consult Amazon for help

? ? ? ? 4. We will check all the products we've been sold, prevent this things will not happend again.

? ? ? ? 5.we will solve them in proper way within 12h respond of the customer's rights and amazon notification.

? ? ? ? 6.We will see through ?https://www.uspto.gov/?check in our product whether it infringement of intellectual property rights.

? ? ? ? 7.We will use FBA all of our product to improve our consumer shopping satisfaction,maintain the performance of the account.
? ? ? ??
? ? ? ? In a word,We will try our best to provide our sales on Amazon.
? ? ? ? We believe Amazon will give this issue a serious consideration, and to us, there is a hope, a new chance for us!
? ? ? ? Please let us know what should be done to reinstate our account,we are looking forward to hear from you.

Sincerely,
署名
第二封：
Dear Amazon.com Seller Support Team:?
? ? ? ? We received notice from you that informing us that we still provide more information about our plan to address rights owner complaints and put an end to such problems happen in the future plan.
As a ?new sales team, we lack of experience.Unfamiliar much with Intellectual Property Violations policy and amazon policy,even more our ignorant behavior is stupid so that causing complaint.
?
We recognize and understand the mistakes we made to bring us to this point.
1.At the first time we have apologized to the owner of the Intellectual Property Owners, tried to communicate with the complainant- mikey.
During this period, he gave us a reply to ask for supplier information on our procurement,and we had done as he said,but he did not reply to our mail anymore,which made us don't know how to resolve this complaint,and we will keep in touch with him until he reply.
Incoming and outgoing mail between us please view the attachment.
2.Secondly, we have already remove this product listing and destroyed the inventory, we will no longer sell this product permanently if he not reply and agree.
?
3.We passed the GCID brand record we realize brand are very important for selling on your platform and our order 90% fullfilled by Amazon it is faster and professional make our customer have a good shopping experience.
?
If we have chance to sell on Amazon.com again, we do as follows:
?
1.We will organzie all the company staff keep studing Amazon Intellectual property related knowledge, totally see through all the policies and rules improve professional knowledge about selling on your platform,make sure all of our procedures meet Amazon policy.
?
2.We will check the listings in our account to see if there has some which do not meet your requirements, if it does, we will fix it immediately and consult Amazon for help.
?
3.We will check all the products we've been sold, we will see through?https://www.uspto.gov/?check in our product whether it infringement of intellectual property rights to avoid

很多同學(xué)遇到賣仿品假貨，給亞馬遜關(guān)店的，分享給大家網(wǎng)上看到的模板，這樣寫的成功案列目前已經(jīng)產(chǎn)生，當(dāng)然，還是少數(shù)。。。

友善提示：請(qǐng)勿直接摘抄，直接模仿，只是提供模板和申請(qǐng)思路。 不承擔(dān)任何意外情況。

親愛(ài)的賣家支持：

今天我收到亞馬遜的通知，說(shuō)因?yàn)槌鍪奂倜爱a(chǎn)品而取消了我的銷售權(quán)，我立即查詢了亞馬遜說(shuō)的幾個(gè)產(chǎn)品。

首先作為一名剛在亞馬遜上銷售沒(méi)多久的賣家，我們?nèi)狈?duì)亞馬遜規(guī)則的認(rèn)知，沒(méi)有認(rèn)真去了解亞馬遜的規(guī)則和違禁品。其次，在亞馬遜提出的幾個(gè)產(chǎn)品里，我并不知道這個(gè)是一個(gè)品牌產(chǎn)品，對(duì)于這一點(diǎn)我感到很抱歉，我已經(jīng)刪除了亞馬遜提出的幾個(gè)產(chǎn)品，并永久不會(huì)再次銷售。

通過(guò)對(duì)我的店鋪指標(biāo)以及客戶反饋，我認(rèn)為亞馬遜應(yīng)該能夠認(rèn)識(shí)到我們是一家服務(wù)良好，產(chǎn)品質(zhì)量也很好的賣家。我們沒(méi)有收到客戶的投訴以及差評(píng)。我希望亞馬遜能夠考慮到這一點(diǎn)。

如果恢復(fù)我的銷售權(quán)，我后期銷售計(jì)劃如下：

1：首先我會(huì)很認(rèn)真去閱讀和了解亞馬遜的詳細(xì)銷售規(guī)則以及銷售產(chǎn)品范圍。

2：我會(huì)認(rèn)真檢查核實(shí)庫(kù)存以及我銷售的產(chǎn)品是否存在不符合亞馬遜要求的產(chǎn)品，一旦發(fā)現(xiàn)將立即刪除，并永久不會(huì)再次出售。

3：我會(huì)檢查我所有賣出的產(chǎn)品，如果客戶反映任何不滿意或者產(chǎn)品問(wèn)題，我將在12小時(shí)內(nèi)為他們解決問(wèn)題。

4：對(duì)于后期出售的新產(chǎn)品，如果有不確定的信息，我會(huì)立即咨詢亞馬遜，不會(huì)盲目任意的去銷售。

以上是我對(duì)這次亞馬遜取消我銷售權(quán)作出的應(yīng)答。我希望亞馬遜能夠再次提供給我們一個(gè)改過(guò)的機(jī)會(huì)。我們將以最大的努力和最認(rèn)真的態(tài)度去從事以后再亞馬遜上的銷售工作

期待你的回復(fù)

最真摯的問(wèn)候

名稱

Dear Amazon seller support：

Thank you for your concern of our account.

We received a notification today that our selling privilege has been removed cause we sold counterfeit products.

We immediately check the listings. Firstly we are very sorry about our ignorance, we are new to Amazon selling, we are lacking of the rules and policies when sell on your platform. Secondly, as the items of Amazon seller performance stated, we did not know this product is with its own brand, to this point we acknowledge it is our fault. We had removed the listings and promise we won't sell it again on Amazon if we do not get the warrant.

Would you please consider the account seller rating and customers feedback to us? We provided customer both good products and customer service. We never got a claim or negative feedback. Hope Amazon can look through to it.

If you can give us a chance, we will do as follows:

1. Absolutely, we will see through all the policies and rules about selling on your platform.

2. We will check the listings in our account to see if there has some which do not meet your requirements, if it does, we will fix it immediately.

3. We will check all the products we've been sold, any complaints or product issues we will solve them in proper way within 12h in favor of the customer's right.

4. If any selling questions, we will consult Amazon for help.

Sincerely, we write this. We will try our best to provide our sales on Amazon.

We believe Amazon will give this issue a serious consideration, and to us, there is a hope, a new chance for us!

Look forward to receive your reply.

Best regards

店鋪名

當(dāng)然這只是他的申訴方式，并不一定適用于每個(gè)人。要想避免類似情況，作為賣家還是首先要了解清楚侵權(quán)的相關(guān)規(guī)則，做好產(chǎn)品的市場(chǎng)狀況分析，進(jìn)而做出自己的原創(chuàng)。

模板什么的，各種論壇上面都能找的到的。申訴成功與否很多時(shí)候要看是誰(shuí)看的你的郵件，因?yàn)槿斯徍怂噪S機(jī)性比較高。要堅(jiān)持不懈的申訴，多積累經(jīng)驗(yàn)。
在申訴的過(guò)程中，要關(guān)注自己的是否有FBA的庫(kù)存，如果有的話，要找海外倉(cāng)接收你的貨防止賬號(hào)被徹底凍結(jié)，徹底凍結(jié)之后貨物會(huì)取不出來(lái)的，美國(guó)需要海外倉(cāng)代為處理的話，可以百度南瓜倉(cāng)試試。

Your account is suspended for policy violations and funds in your account are reserved. For more information, please see the notification we sent to your primary e-mail address.
Your selling privileges have been removed. All remainning funds will be held Indefinitely under the Amazon Anti-Counterfeiting Policy. For more information, please see the notification we sent to your primary e-mail address.
如果是碰到這種情況要怎么申訴？ 這種情況錢能拿到嗎？